Support
At Slotstars Casino, we believe that exceptional gaming experiences go hand-in-hand with outstanding customer support. Our dedicated team of specialists is ready to assist you with any questions or concerns you might have while enjoying our extensive collection of games from providers like NetEnt, Pragmatic Play, and Evolution Gaming.
Multiple Support Channels
We offer several convenient ways to reach our support team:
Live Chat: Our most popular option provides instant assistance directly on our website. Our friendly representatives typically respond within 60 seconds and are available 24/7 to help with immediate concerns about your account, deposits, or gameplay questions.
Email Support: For less urgent matters or detailed inquiries, contact us at support@slotstars.com. Our team aims to respond to all email inquiries within 12 hours, though most players receive answers much sooner.
Round-the-Clock Assistance
Gaming doesn't follow a 9-to-5 schedule, and neither does our support team. We maintain 24/7 customer service to ensure that whether you're playing early in the morning or late at night, assistance is always available when you need it most.
Comprehensive Help Center
Before contacting our team, you might find quick answers in our extensive Help Center. We've compiled detailed guides and answers to frequently asked questions about:
- Account management and verification
- Deposit and withdrawal methods including PayPal, Visa, MasterCard, and Skrill
- Bonus terms for our welcome offer of 100% up to €100 + 50 Free Spins
- Game rules and technical requirements
- Responsible gaming tools and resources
Multilingual Support
We understand the importance of communication in your preferred language. Our support team offers assistance in multiple languages to accommodate our diverse community of players from around the world who enjoy playing in EUR, USD, CAD, and other supported currencies.
Payment Assistance
Questions about transactions are among the most common concerns for players. Our support team is specially trained to help with all payment-related matters, whether you're using AstroPay Card, Interac, PayPal, or any of our other trusted payment methods.
Technical Support
Experiencing technical difficulties? Our specialized technical support team can help resolve issues related to game loading, account access, or software compatibility. We work closely with our game providers like Big Time Gaming, Play'n GO, and Yggdrasil to ensure smooth gaming experiences.
Your Feedback Matters
We continuously strive to improve our services based on player feedback. After interacting with our support team, you'll have the opportunity to rate your experience and provide suggestions for improvement. This feedback is invaluable in helping us maintain the highest standards of customer service.
Responsible Gaming Support
Our commitment to responsible gaming means our support team is trained to provide guidance on setting gaming limits, self-exclusion options, and connecting players with professional help when needed. Your wellbeing is our priority, and we're here to support you in maintaining a healthy relationship with gaming.